SUPERMAIDS INC & CARPET CARE
909 Custer Rd
Richardson, TX 75080
*Premium Listing*
Phone Number: (972) 644-6469
Mobile Number: (214) 282-0651
Web Address: www.supermaidsinc.com
BBB A+ Rated Maid Service, House Cleaning & Carpet Cleaning
Professional maid service and housecleaning and carpet cleaning in North Dallas, Richardson, Plano, Garland, Carrollton, Frisco, Allen, and The Colony. BBB A+ Rated. Bonded. 41 years in service. All Supermaids are US citizens and speak English. All work is guaranteed or your money back. All Covid-19 safety protocols are observed (masks,gloves,social distancing)
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Interview Q&A
How long have you been in business?
40 years.
What is your primary product or service?
House cleaning and carpet cleaning.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Supermaids, Inc. & Carpet Care is owned and operated by Guy Houston. Being the only child of a stay-at-home mom who kept an immaculate house, Guy started cleaning at the age of 10 when he started working in the family-owned grocery store. Keeping the grocery store clean was Guy's job in addition to keeping his living space clean and organized at home.
Not only did Guy learn to clean to perfection from his mother, but the eight years he spent cleaning the grocery store taught him how to keep spaces spotless. Competing with two major grocery chains in the small Texas town where he grew up, the family-owned grocery store acquired and kept good customers with friendly customer service and a "Golden Rule" policy which allowed them to compete successfully with the corporate giants.
After spending thirteen years pursuing a career in music, his passion, Guy needed a more profitable career path to support his growing family. And what better way to earn a living than with the cleaning skills he learned and used growing up! For two years, Guy worked a 1200 unit apartment complex making units ready for new tenants. Being a successful cleaner, he was then recruited by the first-ever residential cleaning company in the area. With no professional cleaning experience or the necessary business skills, this new cleaning company quickly went out-of-business.
Seeing the potential for residential cleaning, Guy wasted no time founding Supermaids and began cleaning the homes himself. After successfully cleaning over 1,000 homes, Guy began to hire and train employees to duplicate his procedures. In 1983 the business was incorporated and became Supermaids, Inc. Since that time, Supermaids has cleaned more than 500,000 homes and has earned an A+ rating with the Dallas Better Business Bureau.
There are now corporate franchise chains competing with Supermaids, Inc. just as there were in Guy's childhood and "we have survived for 35 years by applying the same "Golden Rule" customer service that I learned growing up."
How do you differentiate yourself from other businesses in your category and area?
No one has more experience than we do, and no one has a better guarantee or commitment to customer satisfaction.
How many locations do you have and do you have plans to expand?
One, and we do not have plans to expand.
What type of payments do you accept?
Cash, checks, all major credit cars.
Which areas do you service?
Richardson, Plano, Frisco, Allen, Carrollton, Garland, Dallas, Mesquite, The Colony
Who owns your company or runs daily operations?
Guy Houston-Owner
Becky Bursey-Office Asst
What are your hours of operation?
8:30 am to 5 pm Mon-Sat.
What is the best compliment anyone can give you?
"You exceeded our expectations"
What is your favorite quote or Bible verse?
The world is full of suffering but it is also filled with the overcoming of it...Helen Keller
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